Tracking order

## 1. Service Overview
Our tracking order service is designed to provide you with real-time and transparent order delivery information, so that you can keep up to date with the latest status of your order. Through order tracking, you can understand the delivery time, delivery progress and estimated delivery time of the goods, so as to better arrange your time.

## 2. Tracking Method
- **Online Tracking**: You can log in to your account on our official website [byshops.top](https://byshops.top), find the corresponding order on the "My Order" page, and click the "Track Order" button to view the real-time delivery information of the order. The system will update the delivery details according to the order status, including delivery personnel information, delivery route, etc.
- **SMS Notification**: After the order is shipped, we will send a text message containing order tracking information to your reserved mobile phone number. You can check the order delivery status on the courier company's official website or other third-party logistics query platforms through the link or tracking number in the text message.
- **Email Update**: We will also regularly send order status update emails to your registered email address to inform you of the latest progress of your order, including key node information such as shipped, in delivery, and delivered.

## 3. Order Status Description
- **Ordered**: The order has been successfully submitted and is waiting for our review and processing.
- **Shipped**: The goods have been sent from the warehouse and the courier will deliver them according to the order address. At this time, you will receive a text message and email notification containing tracking information.
- **Delivering**: The goods are on the way to delivery. You can view the real-time location and delivery route of the courier through online tracking.
- **Delivered**: The goods have been successfully delivered to your delivery address. Please sign for it in time and check whether the goods are intact.
- **Abnormal status**: If there is an abnormality in the delivery process of the order (such as delivery delay, product damage, etc.), we will notify you in time and assist you with subsequent processing.

## 4. Notes
- Please make sure that the mobile phone number and email address provided when placing the order are accurate so that you can receive the order tracking information in time.
- If you encounter any problems in tracking the order, such as being unable to query the order information, delayed order status update, etc., please contact our customer service team in time and we will do our best to solve it for you.
- Since logistics and delivery are affected by many factors (such as weather, traffic, etc.), the estimated delivery time of the order is for reference only, and the actual delivery time may change. We will try our best to coordinate with the courier to ensure that the goods can be delivered as soon as possible.

## 5. Service Change and Termination
- We reserve the right to adjust the order tracking service method and content at any time, but will inform you in advance through website announcements, email notifications, etc.
- If the order tracking service is temporarily unavailable due to special circumstances (such as system maintenance, changes in logistics partners, etc.), we will notify you in time and resume the service as soon as possible.

Thank you for using our tracking order service! We will continue to optimize the service process to provide you with a better and more convenient shopping experience. If you have any questions or suggestions, please feel free to contact our customer service team.